About the Service
Tech Assistance is a free, by-appointment 30-minute in-person or virtual Zoom session with an MPHPL staff member. Staff can assist with technology-related inquiries that require time beyond the usual walk-in help.
Eligibility
You must be an MPHPL cardholder to book a session. For a virtual session, an email address is required. If needing device assistance, a webcam is required.
Available Help Topics & Restrictions
Help Topics
- Computer, mobile device, internet and email basics
- Microsoft Office apps (Word, Excel, PowerPoint)
- eBooks, eAudiobooks, music and other digital library materials and related apps
- Genealogy research and tracing your family tree
- Using the library’s catalog or one of our online resources
- Resume assistance
Restrictions
- We cannot assist with medical, legal or finance issues.
- We do not offer technical support or troubleshooting services, except when it relates to library resources.
- We cannot help with credit card transactions.
- We cannot type or proofread your documents.
Make an Appointment
Contact the MPHPL Reference Desk at (574) 259-5277 ext. 1300 or email mishinfo@mphpl.org to make an appointment.
Be prepared to answer the following questions:
- What topic do you need help with?
- What type of device do you have? What brand?
- Computer/laptop (PC or Mac)
- Tablet (iPad, Kindle, Samsung, etc.)
- Phone (Android or Apple iPhone)
- What questions do you have about the topic?
- Up to three questions can be addressed per appointment, depending on the complexity of the topic.
- What days and times are you available to meet?
Appointments can be scheduled at any MPHPL location, subject to staff availability.
If a liability waiver is needed, it must be signed before the start of the appointment. Waivers are available at the Reference/Adult Services desk.